Shell Helix launches Malaysia’s first-ever engine warranty program

POSTED BY Amirul Hazmi ON 11 May 2016

(L-R) Shell Lubricants GM Msia Spore Leslie Ng, Shell Malaysia Trading Sdn Bhd MD Datuk Azman Ismail and Shell Lubricants Exec Director SEA Troy Chapman

Unprecedented free warranty against lubricant-caused engine failures for up to 12 years/200,000km to protect what matters most, for longer.


SHELL Helix, which is constantly pushing the innovation boundaries for drivers, today unveiled Malaysia’s first engine warranty programme, the Shell Helix Engine Warranty (SHEW).

Drivers who service their vehicles with Shell Helix Ultra with PurePlus Technology, Shell’s most advanced motor oil, can benefit from a warranty against lubricant-caused engine failures for up to 12 years or 200,000 km from the vehicle’s manufacturing date, whichever comes first. The free warranty also applies to purchase of Shell Helix HX7.

SHEW covers the costs of repair or replacement of 15 engine components that may fail if it is ascertained that the Shell Helix motor oils fail to provide proper lubrication and protection.

Shell Helix brand ambassadors with Shell Helix motor oils that come with FREE engine warranty -- A first in Malaysia_2According to Shell Lubricants Executive Director – South East Asia (SEA), Troy Chapman, SHEW reflected the company’s absolute confidence in the quality and performance of its Shell Helix range of premium passenger car motor oils.

“SHEW is a value-added programme that benefits drivers who choose Shell Helix. We are proud to be the only lubricant manufacturer in Malaysia to offer drivers this peace of mind and confidence to drive without worry, whatever their journey. It protects what matters most, for longer, and, best of all, for free. For most Malaysians, that would be their vehicles as they depend on them for mobility,” he said.

SHEW is available to personal passenger vehicles that are registered to operate within Malaysia which are eight years old or less with mileage of less than 100,000 km.

The fully synthetic Shell Helix Ultra with PurePlus Technology now comes with FREE engine warrantyRegistering for SHEW is quick and simple. All vehicle owners need to do is complete an oil change at any authorised SHEW workshop where the trained mechanics will be able to assist with registration.

Customers who perform their own oil change can also purchase their preferred Shell Helix Ultra and Shell Helix HX 7 motor oil from any Shell Petrol station and contact the SHEW Customer Hotline or self-register online.

By June this year, more than 1,000 authorised SHEW workshops and Shell Petrol Stations nationwide would have been trained to offer SHEW. For more information on SHEW, please visit www.shell.com.my/helixwarranty.


By: Amirul Hazmi