New Audi KL Service Centre up and runningPOSTED BY Dinesh Appavu ON 02 December 2015
Audi Malaysia aims to improve their customer experience and enhance quality before looking at quantity. With that in mind, its subsidiary and official local distributor, Euromobil Sdn Bhd, has formally launched its new Audi Kuala Lumpur Service Centre in the Chan Sow Lin Industrial Area.
Already operational since September 2015, the new centre; just a stone’s throw from the old Audi Kuala Lumpur within the same area, comprises 26 service bays that will be manned by a larger 47-strong aftersales team of trained service advisors, technicians and consultants.
With the larger facility, the new Audi Kuala Lumpur is able to accommodate 11,000 cars a year over the previous 2,500.
“Euromobil has invested more than RM11 million in this service centre because we believe that our customers deserve top service quality throughout their entire ownership experience with the Audi brand,” said Tan Sri Mohd. Khamil Jamil, Group Managing Director of DRB-Hicom Berhad, the parent company of Euromobil.
“This expansion is very much in line with the growing demand for Audi vehicles and our customers can now expect to find that waiting time for service slots will decrease and the service and maintenance itself will be quicker and more convenient,” he added.
“The expansion in Audi Kuala Lumpur’s service facilities is definitely a step in the right direction and I’m confident this will strengthen the core of our operations here which in turn will provide yet another compelling reason for customers to purchase an authorised Audi vehicle,” said Immo Buschmann, managing director of Audi Malaysia.
Among the improvements in the new facility are three direct reception bays with one dedicated purely for the Audi R8 due to its low ride height. Additionally, one of the service bays also houses a low hoist to accommodate the R8.
Euromobil has targeted improving scheduled maintenance times as well with dedicated quick lane bays for oil changes, estimating approximately an hour.
The facility also serves as a training hub for all Audi branches that includes technical and even soft skills training. Two bays are located adjoined to the classroom where trainees can take on practical training right after the theoretical lessons in the room.
A total of RM1.72 million in parts inventory is onsite at any given time and the centre is connected online to the regional parts distribution centre in Singapore, with a waiting period of three days to receive any particular part that is not in stock.
Last year, Euromobil sold 1,619 units of Audi vehicles in Malaysia and Immo is expecting 2016 to reflect 2014’s numbers as they seek to consolidate sales before looking to increase the sales figures.
Audi Service Centre Kuala Lumpur is located at No. 124, 126, 127 and 128, Jalan Enam, Kawasan Perindustrian Chan Sow Lin, Kuala Lumpur.