Making police report after a motor accidentPOSTED BY CBT Team ON 09 September 2014
When I was running car rental companies in the 1980s and 1990s, I frequently helped my customers made police reports at the Jalan Bandar Traffic Police Station in Kuala Lumpur.
In the comfort of my office, I would draft the report to ensure that the interests of my customer, company and insurer are protected.
It would include a sketch of the road, flow of traffic and position of vehicles at the moment of collision.
I would prepare the report in the same format as the form used by the police and bring along a photocopy.
Quite often, the report prepared in the office was accepted at the police counter without the need to fill up the official form.
The photocopy was stamped and returned to me on-the-spot and I would use it as the copy of the police report.
That was a long time ago and I do not expect the same speedy process practised today.
Last Saturday, I was involved in a minor accident and called two workshops in my insurance company panel.
I asked whether they would assist in making the report and obtain the necessary documents for an own damage knock-for-knock (OD-KFK) claim.
They informed that I would be charged between RM100 to RM150 for runner’s fee when repair costs are minimal.
I decided to DIY (do it yourself) and have recorded my experience as a clear picture would be useful to other motorists.
First, I drafted the notes for the report using my laptop and stored it in my email. Then I drove to the station and straight into the enclosure for holding accident vehicles.
As all the bays were taken up, I decided to park very close to the fence and got out of the car to inspect the space.
A middle-aged man approached and told me that I need to make way for tow trucks passing through and guided me to park as close as possible to the fence.
He was helpful and friendly and enquired about my accident. I was surprised when he followed me to the station.
It turned out that he is an agent for a workshop in the Chan Sow Lin area and passed his name card to me. He was persistent but not pushy.
In contrast, I was approached by runners with walkie-talkies within two minutes of the accident after I parked my car at the roadside and offered the other driver whether she wish to compensate me or make a police report.
Those runners were aggressive and would be quite menacing to many unfortunate motorists. I just ignored them and did not allow myself to be bothered.
At the station and before I could press for the queue number, I was asked to fill up an A-5 size form. When completed, the policeman on duty pressed the queue number for me.
It was #1148 and they were serving #1143 at 4.33pm. At 5.01pm, I was directed to Counter 9 and the policeman asked for the form that I had filled, my identity card and driving licence.
He then proceeded to type my particulars, queried me on how the accident occurred and started typing the report. When finished, he asked me to check.
I then mumbled whether I could write the report myself and was surprised that I can. He agreed without hesitation, prompting a remark from his colleague at the next counter that the report is almost finished when I made the request.
The policeman sportingly left his counter to give me space to type out the report, which I copied from my smartphone and he returned just as I was finishing.
He then directed me to see the Investigating Officer (IO) at another block and asked sincerely about my health.
I gave a spontaneous reply by uttering Alhamdullilah, meaning “All Praise and Thanks to God”, a phrase used by Arabs of all faiths.
At 5.25pm, I was at Level One and electronic signboards at the corridor indicate when to enter to look for the IO assigned.
At 5.26pm, I was signalled in and met the IO at his desk. I complimented his deep voice as it would make him a good singer.
The IO’s main role is to determine the party at fault and issue a summons, apart from making a sketch and ruling of the accident.
It did not take long for him to send me off. I was told to show the same form to the photographer at the accident vehicle enclosure and can go off after the photo was taken.
On Monday morning, I returned to the station to request for the copy of the report and the other documents needed for an insurance claim.
A policeman pressed the queue number for me and he was just as courteous as the one on duty last Saturday
It was 8.57am and the female staff at counter 11 was friendly and efficient. She printed out the police report and charged RM4 for it.
She also put a request for a copy of the third party’s police report, photograph, sketch and ruling of the accident.
It would take at least two weeks and I was given a number and name to call before proceeding to the station. The documents would cost between RM14 to RM20.
I related to her that the policeman at the counter and the IO did not ask me to show the car’s registration card and insurance certificate that I had brought along o Saturday.
Meanwhile, I can approach a workshop in the insurance company panel and make arrangements for the repairs without loss of no claim discount (NCD).