Getting a broken windscreen replaced

POSTED BY admin ON 03 March 2014

Recently, the rear windscreen of my daughter’s MyVi was shattered while parked, and some broken pieces at the edge on both sides had fallen off.

What happened next was interesting and my story would be beneficial as many motorists are likely to face similar situations in future.

The panel beating workshop attached to a Perodua service centre indicated that it would cost over RM400 for a replacement, and the windscreen must be pre-ordered.

A nearby Perodua service dealer quoted RM480, and if work was started in the morning, the car would be ready in the afternoon.

I was surprised upon checking the policy that additional cover was bought for the windscreens as I had always declined over the past decades.

Armed with the insurance policy and registration card, I drove to the nearby Perodua service dealer but was told that I had to pay first, and then claim from the insurer with the receipt.

I checked with the insurance company to verify the procedure and was informed that no payment is necessary at any workshop in their panel.

I then remembered that last year, upon my request, they had given me the names of two highly recommended workshops.

Later, I called one of them and learnt that they were overbooked, and directed me to a windscreen specialist at Jalan Chan Sow Lin, Kuala Lumpur.

I called for Ms Ong and went to see her after obtaining the workshop’s address via text.

She was super-efficient and friendly. After the insurance was confirmed to be valid, I decided to send in the car the next day.

Next morning, I drove into the workshop when the shutters were opened and at 9am, the workers started work on the car without disturbing me while I was busy reading newspaper.

Five minutes later. I checked with the other office staff Din who informed that Ms Ong was on leave.

Half an hour later, the car was ready and I left after signing some documents. Everything was swiftly completed in quiet efficiency and without fanfare.

I was only advised not to roll down the windows, and the car could be used normally.

Only the day before, the panel beating workshop notified that the new windscreen must be dried under the sun for several hours, and the car cannot be washed for several days.

As for the Perodua service dealer, both the receptionist and mechanic initially pretended that they knew the difference between tempered and laminated glass until they could not answer my queries.

After I had driven off, they called me to inform that laminated glass is used for the MyVi’s front windscreen, while the rear windscreen and door glasses are made of tempered glass.

I learnt from Ms Ong that certain models are prone to windscreen shatter, especially for cheaper models that use tempered glass windscreens.

Also, the RM600 cover for my daughter’s MyVi was enough to replace the windscreen but not for tinting to be included.

Before taking delivery, the Perodua sales dealer had arranged for free tinting and the film held the shattered glass magnificently as I was able to drive the car normally although the entire rear windscreen was shattered.

A laminated glass will not shatter into tiny pieces as usually only a crack will appear which can be repaired if minor, without having to replace the windscreen.

Those who had not insured their windscreens may replace them using the tempered glass types as they are much cheaper.

Motorists who have bought additional cover for their windscreens would be wise to check out a windscreen specialist, such as the one at Jalan Chan Sow Lin.

They carry a large stock coupled with highly-skilled workers, and are trusted by insurance companies.

I was lucky too that the insurer for my daughter’s MyVi did not require a copy of the police report to make a windscreen claim, as required by some insurance companies which would be a hassle.

YS Chan
Kuala Lumpur


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