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Ford, SDAC expand aftersales network in Malaysia

POSTED BY Oon Ee Seng ON 24 May 2017

SIME Darby Auto Connexion (SDAC), Ford Motor Company’s distribution partner in Malaysia, is continuing its network expansion and customer service enhancement plan with the opening of its newly upgraded showroom under Acecourt Auto Sdn Bhd in Taiping.

SDAC has more than 40 Ford showrooms and service centres in the peninsula. Its other showroom in Ipoh under SMS Kembara is now undergoing upgrading to a 3S centre and is expected to be ready next month.

The new showroom is the second in Perak and is built with Ford’s global [email protected] standards with improved service reception area, state-of-the-art equipment and well-trained staff.

“Acecourt Auto is designed to offer Ford’s fast growing customer base in Taiping the very best sales and aftersales experience,” said SDAC managing director Syed Ahmad Muzri Syed Faiz.

“Together with Ford, we continue to make it our top priority to ensure that customers get the best service throughout their ownership experience.”

The upgraded facility is equipped with the latest Ford diagnostic tools and is staffed by Ford-certified technicians.

Customers can relax in the dedicated lounge and enjoy free Wi-Fi, hot beverages and snacks while awaiting their service appointments.

“The quality of the ownership experience, we provide is just as important as the quality of our world-class Ford vehicles,” said Bagus Susanto, managing director, Asia Pacific Emerging Markets, Ford Motor Company.

“We want all our customers to know that purchasing a new Ford vehicle is just the start of their ownership experience. The upgraded service area of Acecourt Auto is a significant milestone in our shared commitment to offer customers an even better experience.”

Acecourt Auto is located at Lot 18992, Batu 2 ½, Jalan Simpang, 34000 Taiping, Perak. The showroom is open from 9am to 6pm from Monday to Saturday and from 10am to 4pm on Sunday, while the service centre opening hours are from 8:30am to 5:30pm (Monday to Friday) and from 8:30am to 1:30pm on Saturday.

* For more information, call the Acecourt Auto hotline on 012-519-0001 or visit www.sdacford.com.my